The things people ask us most. Tap a question to open it.
Yes — research consistently shows online therapy is as effective as in-person therapy for most concerns, including anxiety, depression, stress, and relationship issues. What matters most is the quality of the therapeutic relationship, and video sessions support that connection well, with the added comfort of being in your own space.
Yes. Everything you share in session is confidential, with a few limits required by law — for example, risk of serious harm to yourself or others, or a child in need of protection. We explain these limits clearly, in plain language, before we begin working together, so there are never surprises.
In many cases, yes — and we make it easy. We offer direct billing with CVAP, ICBC, TELUS eClaims, GreenShield, Canada Life, and many other providers, so you often pay little or nothing up front. As Registered Clinical Counsellors, our services are also recognised by most extended health providers in BC; if your plan is not billed directly, we provide a detailed receipt after every session.
Coverage varies from plan to plan — please check with your insurance provider about your specific coverage, including the amount covered, the percentage reimbursed, and any yearly limits.
It is a relaxed, no-pressure conversation. You share a little about what brings you to counselling, ask any questions you have, and get a feel for how we work. If it feels like a good fit, we book your first session. If not, that is completely okay — we can suggest other options.
The first session is about getting to know you — your story, your strengths, and what you would like to change. Together we clarify your goals and begin shaping a plan tailored to your needs. There is no pressure to share more than you are ready to.
It varies with your goals and situation. Some people find meaningful relief in a handful of sessions; others prefer longer-term support. We review progress together regularly, and you are always in control of the pace and duration.
If you need to cancel or reschedule, please give at least 24 hours’ notice so the time can be offered to someone else. Cancellations with less than 24 hours’ notice, and missed appointments, may be charged between 50% and 100% of the full session fee. We understand that genuine emergencies happen — please get in touch as soon as you can and we will do our best to work with you.
A private, comfortable space; a computer, tablet, or phone with a camera; and a stable internet connection. You will receive a simple, secure link before each session. Headphones can add extra privacy.
We work with adults, youth, parents, couples, and families across British Columbia. Whatever door you come through — anxiety, relationships, parenting, trauma, anger, or self-esteem — support is tailored to you.
Yes. We offer counselling in English, Farsi, and Dari. Being able to speak in the language you think and feel in can make a real difference in therapy — please let us know your preference when you get in touch.
Yes. All sessions are remote, by secure video, so you can attend from anywhere in British Columbia without commuting.
Counselling appointments are not an emergency service. If you or someone you know is in immediate danger, call 9-1-1. For mental health crisis support anywhere in Canada, call or text 9-8-8 (Suicide Crisis Helpline), available 24/7. In BC you can also call 310-6789 (no area code) for the Mental Health Support Line.
